Effective Date: August 23, 2023
1. Overview
Welcome to DelightSip.com (“Website”), operated by Serenity F&B Pte. Ltd. (“Company,” “we,” “us,” or “our”). We are committed to providing our customers with high-quality products and excellent service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.
2. Eligibility for Returns and Refunds
We accept returns and offer refunds under the following conditions:
- The product is damaged, defective, or not as described.
- You received the wrong item.
3. Initiating a Return
If you believe your purchase meets the criteria above and you wish to initiate a return, please follow these steps:
- Contact our Customer Support within 7 days of receiving the product.
- Provide your order number and details about the issue.
- Our Customer Support will guide you through the return process, including providing you with a return address.
4. Return Process
- Once we receive your return request, we will review it and provide you with return instructions.
- Ensure that the product is in its original packaging and includes all accessories, tags, and documentation.
- Ship the product back to the provided return address.
- We recommend using a trackable shipping method to ensure the safe return of the product.
5. Refund Process
- Upon receiving and inspecting the returned product, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 30 business days for the refund to be reflected in your account.
6. Return Shipping Costs
- If the return is due to a company error (e.g., wrong item shipped), we will cover the return shipping costs.
- If the return is due to other reasons, the customer is responsible for the return shipping costs.
7. Contact Information
If you have any questions or concerns regarding returns and refunds, please contact our Customer Support at:
Email: serenityfnbltd@gmail.com
Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
8. Changes to Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. We encourage you to review this page periodically for any updates.